Video Visits On Demand

If you are using a mobile device or tablet, the MyChart app is preferred. You can download it in the Apple App Store or Google Play Store.

1. Open the MyChart app on your device and log in to your Henry Ford MyChart account.
2. Under “Menu,” choose the “Video Visit On Demand” option.
3. Follow the prompts to select your current location and prepare for your visit. Click “Put Me in Line” or a specific time with a provider listed.
4. Type the reason for your visit and select a notification preference. Click “Schedule.”
5. To eCheck-In, verify your personal information, including insurance, current medications, preferred pharmacy, allergies, current health issues and payment information.
6. Choose “Begin Visit.”
7. The default browser on your mobile device will now launch and automatically complete a hardware test to ensure that you have a working microphone, speaker and camera. Be sure to allow access to these if prompted.
8. Once you have completed a successful hardware test, you will see your video in the lower-right corner of your screen. Click “Join Call” when you are ready to join.
   For optimal video viewing quality for you and your provider, please hold your mobile device horizontally (on its side).
9. Once the provider joins the visit, you can begin speaking with the provider. If you get disconnected during the video visit, return to MyChart and follow the previous steps.
10. When the visit is over, end the call by clicking "Leave Call."

Need a printout? Download this quick guide for mobile devices.

1. Go to Henry Ford MyChart webpage and log in.
2. Under “Menu,” choose “Video Visit On Demand.”
3. Follow the prompts to select your location and prepare for your visit.
4. Select “Put Me in Line” or a specific time with a provider listed.
5. Type the reason for your visit and select a notification preference. Click “Schedule.”
6. To eCheck-In, verify your personal information, including insurance, current medications, preferred pharmacy, allergies, current health issues and payment information.
7. Click “Begin Visit.”
8. The default browser on your computer will now launch and automatically complete a hardware test to ensure that you have a working microphone, speaker and camera. Be sure to allow access to these if prompted.
9. Once you have completed a successful hardware test, you will see your video in the lower-right corner of your screen. Click “Join Call” when you are ready to join.
10. Once the provider joins the visit, you can begin speaking with the provider. If you get disconnected during the video visit, return to MyChart and follow the previous steps.
11. When the visit is over, end the call by clicking "Leave Call."

Need a printout? Download this quick guide for computers.