E-Visits

E-Visits are the ultimate convenience for specific non-urgent medical needs. You can send details of your concerns to a provider anytime through Henry Ford MyChart, our patient portal, for this virtual visit. Connect with your Henry Ford provider, including primary care and specialty care physicians, or tap into the expertise of our network of trusted primary care providers.

When selecting an E-Visit, please consider:

• What this is for: When you opt for an E-Visit, you do not meet with your provider in real time. You complete a questionnaire about specific non-urgent health conditions in MyChart. The information is sent securely to a provider who will respond in MyChart with a written diagnosis and treatment. At this time, standard E-Visits with your provider are available for patients in Michigan only. 2-Hour Rapid Response provider option is available for patients in Michigan and Florida.
• When this is available: You can initiate an E-Visit anytime using MyChart. You’ll get a fast reply: Expect an electronic response in MyChart within one business day (not including weekends and holidays). Want an answer faster? Select “2-Hour Rapid Response” for a response from a Henry Ford Virtual Primary Care doctor. You’ll receive a reply within two hours, 7 a.m. to 7 p.m., seven days a week.
• What you need: E-visits require a MyChart account. If you don’t have a MyChart account, you can easily get a MyChart account. Access the MyChart webpage on your computer, or download the MyChart app for Android or Apple tablets and smartphones.
• What this costs: The cost of an E-Visit is $35. Some insurance plans cover the cost of an E-Visit. Co-pays, deductibles and co-insurances may apply. If your insurance does not cover the cost, you will be responsible for any resulting fees.

Appropriate conditions for E-Visits

With an E-Visit, connect with primary care and specialty care providers who are already part of your care team for follow-up questions and non-urgent conditions. Or get a rapid response to specific primary care concerns from a Henry Ford Virtual Primary Care doctor.

Concerns that are appropriate for an E-Visit include:

Not all healthcare concerns can be handled using E-Visits. If the provider believes you need to be seen in the office or via video, you will not be charged for the E-Visit.

Instructions for your virtual doctor visit

All E-Visits are conducted securely through MyChart. After the visit, the notes from your E-Visit become part of your personal medical record, where you and your providers can access them anytime. To begin, follow these step-by-step instructions:

1. Open the Henry Ford MyChart webpage on your computer and log in to your account. If you are using a tablet or smartphone, launch the MyChart app on your device. You can download the mobile app from the Apple App Store or Google Play Store.
2. From the menu, select “Send an E-Visit Message.”
3. Follow the prompts and answer a questionnaire about your symptoms. Your information is sent securely based on your recipient selection, either to your provider or, if you chose “2-Hour Rapid Response,” to a Henry Ford Virtual Primary Care provider.
4. Look for a response under “Messages” in MyChart within one business day (not including weekends and holidays) or within two hours, 7 a.m. to 7 p.m., seven days a week if you selected “2-Hour Rapid Response.” Details and outcomes of your E-Visit will also be available under “Visits” in the “Past” section.

Important to note: Nonemergency use only

E-Visits are not for medical emergencies. In case of an emergency, call 911 or go to the nearest emergency room.

Same-day prescriptions

If your doctor prescribes medication for you during your virtual visit, you can request same-day delivery of your prescription for no added charge when using a Henry Ford Pharmacy. This service is available Monday through Friday and to assure same-day delivery, your prescription order must be received by the pharmacy staff before 3 p.m. To participate in this service, ask your prescribing provider to add a note that home delivery is requested from your preferred Henry Ford pharmacy. A pharmacy team member will contact you to confirm your address and delivery confirmation.