Questions or Concerns?

You and your family should feel you can always voice your concerns. If you share a concern or complaint, your care will not be affected in any way. The first step is to discuss your concerns with your doctor, nurse or other caregiver. If you have concerns that are not resolved, please contact the Patient Advocate office:

Phone: (313) 916-1602
Online: https://www.henryford.com/about/contact/form

Should you continue to remain concerned after contacting the Patient Advocate Office, you may contact:

Michigan Department of Licensing and Regulatory Affairs (LARA)
To file a complaint with the LARA:
Call: (800) 882-6006; or
Complete an online form
Mail: Bureau of Survey and Certification – Complaint Intake Section. PO Box 30838, Lansing, MI 48909.

Michigan Department of Civil Rights
To file a complaint with the Michigan Department of Civil Rights, Division on Deaf, DeafBlind and Hard of Hearing:
Complete an online form

The Joint Commission
To file a complaint with The Joint Commission:
Submit an online form
Mail: Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

Medicare
If you are a Medicare Beneficiary and have a quality-of-care concern, you may call Livanta® at 1-888-524-9900. If you are hearing impaired, you may call TTY at 1-888-985-8775.