Text Messaging at Henry Ford Health

Henry Ford Health is upgrading our patient text messaging system. This new system will make it easier for you to get text messages about your visits, information related to your MyChart account, prescription reminders, announcements, and more. Please note, we are not able to send text messages to international numbers, including Canada, at this time. Please review your Communication Preferences in MyChart to make sure you continue to receive information about your care via MyChart, email or phone.

How is it different from the current system?

The current text messaging system only allows for one way communication – from Henry Ford Health to you. This new system will allow you to respond to messages and do things like confirm appointments, reschedule appointments, and pay your bills. Due to this transition, we are not able to send text messages to international numbers, including Canada, at this time.

Below you will find information on how to update your communication preferences, how to opt out of messages, what to do if you run into any issues, and other tips to ensure you receive messages how you want.

What to Expect after December 4, 2024

• There are now 2 numbers associated with Henry Ford Health that you may get a text from.
• 53842 is the primary number that will send messages about your care, including but not limited to:
  • Updates about your appointments
  • Prescription reminders
  • Billing notifications
  • MyChart account information
• 50209 is the secondary number that will send Henry Ford Health marketing messages, including but not limited to:
  • Service promotions
  • Health system announcements

Your Communication Preferences

• If you have already selected text messaging as a communication preference, you will automatically start receiving text messages through this new system.
• If you do not already get text messages but would like to start getting them, follow the steps below to update your communication preferences or refer to our tip sheet
  1. Login to MyChart.
  2. From the menu button search and select “Communication preferences.”

This is where you can select the type of text messages you want. (such as appointment notices, billing, health reminders)

• You can change your selections at any time. For example, you may turn on text messages about your care but turn off marketing messages.
• Do not forget to save your changes in the lower left corner.
  
  
  3. In “Settings,” select ‘Text message’ so there is a green check next to it.
  4. Go to “Details.” This is where you can select what you will get text messages about (such as for appointments, messages, etc.).
  

Terms and Conditions

• Message and data rates may apply for any messages sent to you from us to you, as well as to us from you.
• When you sign up for text messages, you sign up to receive all messages related to your relationship with Henry Ford Health and affiliated private practice providers. This includes, but is not limited to:
  • Updates related to your visits
  • Information about MyChart
  • Billing notifications
  • Service announcements
• You can view our privacy policy.